Returns & Exchanges
At By The Bottle, we want you to be completely satisfied with your purchase. If your order arrives damaged or doesn't meet your expectations, you can return unopened items within 30 days of delivery for a full refund.
Initiate Your Request
Log into your account and visit the 'Order History' section to select the items you wish to return and receive a return authorization number.
Pack Securely
Carefully place the unopened bottles in their original packaging, ensuring there is adequate padding to prevent breakage during transit.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our cellar team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing